Flower Delivery Fortis Green: Comprehensive Terms and Conditions

Introduction

Welcome to Flower Delivery Fortis Green. These Terms & Conditions govern your use of our online flower delivery services in Fortis Green and the surrounding areas. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use our services. These terms are designed to provide clear information about your rights and responsibilities when using our e-commerce flower delivery platform.

Order Process

Our seamless online order process ensures that customers in Fortis Green and the neighbouring areas can easily select and purchase flowers for delivery. To place an order, please follow these steps:

• Selection: Browse our online catalogue and choose from a wide range of floral arrangements and products available for Fortis Green flower delivery.
• Personalisation: Many arrangements allow you to include a personalised message or specific delivery instructions. Please ensure all details are entered accurately at checkout.
• Delivery Information: Provide the correct recipient name, delivery address, and contact details. Orders may not be processed if essential information is missing or incorrect. Once submitted, this information cannot be changed unless you contact us promptly and we agree to modify the order.
• Order Confirmation: After placing your order, you will receive an order confirmation summarising the details. This confirmation does not signify our acceptance of your order; it is an acknowledgement of receipt only. Acceptance occurs when we dispatch the flowers.

We reserve the right to refuse any order at our discretion. Typical reasons for refusal include, but are not limited to, product unavailability, delivery address limitations, or payment issues. If your order cannot be fulfilled, we will notify you and issue a refund as appropriate.

Payment Terms

Payment for online flower delivery in Fortis Green must be made at the time of order. Payment can be made securely using the methods specified on our website, which may include major credit and debit cards and other approved payment solutions.

• Payment Security: We use secure payment gateways to safeguard your transaction. No payment details are stored on our servers beyond that necessary to process refunds or resolve disputes.
• Order Acceptance: Completion of payment does not constitute acceptance of your order. Formal acceptance occurs upon dispatch of your order. If payment cannot be processed, your order will not be completed.
• Pricing: All prices are clearly displayed alongside the product and are inclusive of value-added tax (VAT) where applicable. Delivery fees, if any, are outlined separately at checkout.

We reserve the right to adjust prices at any time. If a price changes after you have placed an order, the price at the time of order will be honoured. Should a pricing error occur, we may contact you before dispatch to advise of the correct price and seek your agreement to proceed.

Cancellations and Amendments

We understand that plans can change. If you wish to cancel or modify your Fortis Green flower delivery order, please contact us as soon as possible:

• Cancellation Timeline: You may cancel your order for a full refund if we receive your request before your flowers are prepared or dispatched. After this point, cancellations or amendments may not be possible.
• Product Amendments: If you need to modify recipient details or delivery instructions, contact us immediately. We will endeavour to accommodate where feasible, but cannot guarantee changes once the order is in preparation or transit.
• Non-perishable Items: For items such as vases or gifts that are not bespoke, you may have additional cancellation rights in line with consumer protection legislation. These do not generally apply to fresh flower arrangements due to their perishable nature.

If your order has been processed and you are dissatisfied with the outcome, please contact our customer support. We are committed to resolving any issues in accordance with your statutory rights.

Delivery Policy

We strive to deliver all flower orders on your chosen date within Fortis Green and adjacent areas, subject to availability and local conditions.

• Delivery Areas: Our delivery services cover all of Fortis Green and surrounding neighbourhoods. If your requested address falls outside our delivery zones, we will contact you to discuss possible alternatives.
• Delivery Times: While we endeavour to deliver flowers on your specified date, we cannot guarantee exact delivery times. Deliveries are typically made during business hours. Adverse weather, traffic, and peak periods may cause delays.
• Recipient Not Available: If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or attempt redelivery depending on your instructions or our standard protocol. No refund is provided once the flowers are delivered according to the instructions given.
• Quality Assurance: Flowers are a perishable product. Upon delivery, the recipient is responsible for handling and caring for the flowers. Guidance on care will be provided where appropriate.

Product Substitution

We take great care to ensure that your chosen arrangement matches the online depiction. However, due to seasonal availability and supply fluctuations, some flowers or packaging may need to be substituted. We promise that in all cases, substitutions will be of equal or greater value and that the overall style and character of your selected design will be preserved as closely as possible. If significant changes are required, we will attempt to contact you in advance.

Returns and Refund Policy

Customer satisfaction is vital to our Fortis Green flower delivery service. If you are unhappy with your order, please notify us within 24 hours of delivery:

• Damaged or Incorrect Items: If there is an issue, such as damage or an incorrect arrangement, please contact us immediately. We may request photographs for assessment and may offer replacement flowers, an alternative arrangement, or a partial/full refund, at our discretion.
• Non-perishable Goods: For items other than fresh flowers, you may be entitled to return the goods in their original, unused condition for a refund pursuant to your statutory consumer rights.
• Perishable Nature: Due to the perishable nature of flowers, returns are generally not possible unless there is a valid concern regarding quality or accuracy of the order.

Liability

Flower Delivery Fortis Green will not be liable for:

• Indirect or Consequential Losses: Any indirect loss, loss of profits, or consequential damages arising from your use of our website or delivery services.
• Unacceptable Delivery Conditions: Failure to deliver due to incorrect delivery details, absent recipients, or refusal to accept delivery. Our responsibility is discharged once delivery is made as per your instructions.
• Events Beyond our Control: Delays or failure resulting from factors outside our reasonable control, such as extreme weather, supplier shortages, public holidays, or transport disruptions.

Our total liability for any claim against Flower Delivery Fortis Green, whether in contract, tort (including negligence), or otherwise, shall not exceed the price paid for the specific order giving rise to the claim, except in cases where liability cannot be limited under law.

Customer Obligations

Customers placing online flower delivery orders for Fortis Green and surrounding areas are responsible for ensuring:

• All order details supplied are accurate and complete, including recipient and address information.
• Payment information is current, valid, and authorised for the transaction.
• Any allergies or sensitivities are reported in advance if ordering flowers for individuals with known issues.

We reserve the right to cancel orders or refuse service should we suspect a breach of these obligations, fraudulent behaviour, or any illegal activity.

Intellectual Property

All content featured on the Flower Delivery Fortis Green website, including images, product descriptions, logos, and design, are the intellectual property of our business or our licensors. You may not reproduce, copy, or exploit any such content for commercial purposes without express written consent.

Privacy

We are committed to protecting your privacy in accordance with UK data protection laws. Your personal information is processed only for the purpose of fulfilling orders, providing customer service, and operating our business. Please refer to our separate Privacy Policy for full details on how your information is collected, used, and stored.

Governing Law and Jurisdiction

These Terms & Conditions, and any claims or disputes arising from them or your use of our flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. In the unlikely event of a dispute, both parties agree to submit to the exclusive jurisdiction of the English courts.

Changes to These Terms

Flower Delivery Fortis Green reserves the right to amend these Terms & Conditions at any time. Any updates will be posted on our website and will apply to all orders placed after the date of publication. Continued use of our online services following any change constitutes acceptance of the revised Terms & Conditions.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions or require assistance with your order, please consult our customer care section or write to us using the online enquiry form provided on our website. We endeavour to respond to all queries promptly and to the best of our ability.

Note: These Terms & Conditions apply to all customers ordering flower delivery for Fortis Green and any surrounding areas serviced by our business.