At Flower Delivery Fortis Green, we pride ourselves on serving our local community with fresh, beautiful flowers. Whether delivering to households or businesses in Fortis Green, your satisfaction is our highest priority. We stand behind every bouquet with a freshness guarantee, ensuring a delightful experience from the moment your flowers arrive.
We guarantee that every arrangement delivered by us arrives vibrant and fresh. Our expertly selected flowers are prepared and dispatched on the day of delivery for optimal freshness. We assure all customers in Fortis Green that your flowers will remain fresh and beautiful for at least 5 days from delivery, provided they are cared for according to the included instructions.
Your flowers should arrive in perfect condition. In the rare event that your order arrives damaged, wilted, or not up to our usual standards, please report the issue to us within 24 hours of receipt. To assist us in resolving the matter quickly, please provide a photograph of the damaged bouquet and details of the issues experienced. Once received, we will assess the situation and take the necessary steps to make things right for you.
If you receive damaged or substandard flowers, you are entitled to choose between a replacement bouquet sent out as soon as possible, or a full refund. We aim to make this process smooth and convenient, reflecting our commitment to outstanding customer care in Fortis Green. Our team will work with you to resolve the issue and arrange your preferred outcome swiftly.
Should you experience any problems with the freshness of your flowers within our 5-day freshness window, please let us know immediately. We will evaluate your claim and, if it falls within our policy, offer a replacement or refund for your peace of mind.
Your feedback enables us to continually improve. If you are dissatisfied with any aspect of your Flower Delivery Fortis Green experience, please contact us promptly with your order details and a description of the issue. Every complaint is handled seriously and with discretion. Our team will acknowledge your complaint, investigate thoroughly, and communicate transparently throughout the process. Most issues are resolved within three working days.
We value your trust as a local florist in Fortis Green and strive to ensure every customer feels satisfied and supported. If required, we can provide further guidance on next steps or escalate your concerns within our management team.
Flower Delivery Fortis Green is proud to be a trusted name in floral services for homes and businesses across our area. We believe in standing by our promises, which include delivering only the freshest flowers and offering an honest, straightforward returns and complaints process. Thank you for choosing us to brighten your special moments and everyday occasions.
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